Shipping policy

Shipping & Returns

Domestic Australian Shipping

  • Free standard shipping on all Australian orders over $200 AUD.
  • Orders under $200 AUD are charged a flat shipping rate of $10 AUD.
  • All orders are shipped via Australia Post Parcel Post.
  • Most deliveries arrive within 3–5 business days.

Express Shipping

  • Express Shipping is available for $15 AUD.
  • Most Express orders arrive within 1–3 business days.

International Shipping

  • For customers in the USA, all duties and taxes are included in the final purchase price.
  • For all other countries outside Australia and the USA, any import taxes, customs duties, and fees are the responsibility of the customer.
  • International shipping rates are calculated at checkout.
  • We ship to most countries worldwide. Please contact us if you have any questions regarding shipping to your location.
  • All international orders are shipped via Australia Post International with tracking.
  • Most international deliveries arrive within 12 business days, although delivery times may vary depending on destination and customs processing.

Australian Returns & Exchanges

  • Returns for refund or exchange are accepted within 14 days of receiving your order.
  • Return shipping costs are the responsibility of the customer.
  • All returns must be sent using a trackable shipping method.
  • Items must be returned in their original condition, with all tags attached and original packaging included.
  • Shoes must only be tried on indoors and must show no signs of wear.
  • To request an exchange, please contact us via our Contact Page.
  • For all return enquiries, please contact us through our Contact Page.

International Returns & Exchanges

  • Returns for refund or exchange are accepted within 14 days of receiving your order.
  • Return shipping costs are the responsibility of the customer.
  • Original shipping and handling charges are non-refundable.
  • All returns must be sent using a trackable shipping method.
  • Items must be returned in their original condition, with all tags attached and original packaging included.
  • Shoes must only be tried on indoors and must show no signs of wear.
  • Any shipping costs associated with exchanges are the responsibility of the customer.
  • To request an exchange, please contact us via our Contact Page.
  • For all return enquiries, please contact us through our Contact Page.